Terms of Service for Lux Windows and Doors
Effective Date: June 2, 2025
Welcome to Lux Windows and Doors. These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By accessing or using our website and services, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree with any part of these Terms, you must not use our website or services.
1. Definitions
- “Lux Windows and Doors,” “we,” “us,” “our”: Refers to Lux Windows and Doors, a business operating in the United Kingdom.
- “Website”: Refers to [Your Website URL – e.g., luxwindowsanddoors.co.uk].
- “Services”: Refers to the provision of information, quotations, sales, and installation services related to windows and doors offered by Lux Windows and Doors.
- “User,” “you,” “your”: Refers to any individual or entity accessing or using our Website or Services.
2. Acceptance of Terms
By accessing and using our Website or engaging with our Services, you represent that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an entity, you represent that you are authorised to bind that entity to these Terms.
3. Services Offered
Lux Windows and Doors specialises in the supply and installation of high-quality windows and doors. Our Services include, but are not limited to:
- Providing information about our products.
- Offering free, no-obligation quotations.
- Processing orders for windows and doors.
- Arranging and carrying out professional installation services.
- Providing after-sales support and warranty information.
4. Website Use
- Permitted Use: You may use our Website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website.
- Prohibited Activities: You agree not to:
- Use the Website for any unlawful purpose.
- Attempt to gain unauthorised access to our systems or the Website’s code.
- Interfere with the security of, or otherwise abuse, the Website, or any services, system resources, accounts, servers, or networks connected to or accessible through the Website.
- Upload or transmit any harmful or malicious code, viruses, or other destructive files.
- Engage in any data mining, robots, or similar data gathering or extraction methods.
- Accuracy of Information: While we strive to ensure the accuracy of information on our Website, we do not warrant its completeness or accuracy. Product specifications, designs, and prices are subject to change without notice.
5. Quotations and Orders
- Quotations: Any quotation provided by Lux Windows and Doors is an estimate based on the information available at the time. Final pricing is subject to a detailed survey and confirmation of specifications. Quotations are typically valid for a specified period (e.g., 30 days) as stated on the quote itself.
- Order Placement: An order is deemed placed upon your acceptance of our formal quotation and payment of any required deposit. A separate contract outlining the full scope of work, payment terms, and warranty details will be provided and must be agreed upon before commencement of work.
- Payment Terms: Payment terms, including deposit requirements and final payment schedules, will be clearly outlined in your individual contract or quotation.
- Cancellation Policy: Our cancellation policy will be detailed in your specific contract. Cancellations may be subject to charges for work completed or materials ordered/manufactured. Your statutory cancellation rights under UK consumer law will be respected.
6. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Lux Windows and Doors or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.
7. User-Generated Content (If Applicable)
If our Website allows for user-generated content (e.g., reviews, testimonials), you agree that any content you submit:
- Is truthful and accurate.
- Does not violate any third-party rights, including copyright, trademark, privacy, or publicity rights.
- Is not defamatory, obscene, hateful, or otherwise unlawful.
- Grants Lux Windows and Doors a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
8. Disclaimers
- Website “As Is”: The Website and all its content are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied.
- No Guarantees: We do not warrant that the Website will be uninterrupted, error-free, secure, or that defects will be corrected. We make no guarantees regarding the reliability, accuracy, or completeness of any content on the Website.
- Product Suitability: While we provide guidance, it is your responsibility to ensure that the products you order are suitable for your specific needs and property.
9. Limitation of Liability
To the fullest extent permitted by UK law, Lux Windows and Doors, its directors, employees, agents, or suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of, or inability to access or use, the Website or Services.
- Any conduct or content of any third party on the Website.
- Any content obtained from the Website.
- Unauthorised access, use, or alteration of your transmissions or content.
This limitation of liability applies whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Lux Windows and Doors, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) that arise from your use of the Website or Services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.
11. Links to Third-Party Websites
Our Website may contain links to third-party websites or services that are not owned or controlled by Lux Windows and Doors. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Lux Windows and Doors shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree that any dispute arising out of or in connection with these Terms, the Website, or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website or Services after any revisions become effective, you agree to be bound by the revised terms.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
15. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Lux Windows and Doors regarding your use of the Website and Services.
16. Contact Us
If you have any questions about these Terms, please contact us at:
Lux Windows and Doors
